FAQs

You can pay by credit or debit card through the REDSYS payment gateway. You can also pay by PayPal, if required.

Yes, you must register so that we have the necessary personal details to send your order and, where applicable, your invoice.

No, sorry, we don’t currently accept this method of payment.

PayPal is a platform where you can pay securely through your personal PayPal account without sharing your bank details. You must first register on its website before you can place orders using this method of payment.

To download the invoice for your order, first log in and then, in your personal account, enter “My Invoices”. From here you can see your order history and download your invoice in pdf format.

In the log-in section, click on “Forgotten your password?” We’ll send you an e-mail with the instructions to establish a new one.

We accept Visa, Mastercard and PayPal. If you’re a store or distributor, your method of payment will be as indicated in your distribution agreement with Altus.

We are sorry, but at the moment we do not ship to the Canary Islands. Hopefully in the future we can give this possibility to our online buyers.

We do not currently deliver to Ceuta or Melilla. We’re working on reaching these destinations soon!

We work with different transport companies to offer the best service. We will keep you informed of the status of your order at all times, along with the company delivering it, and you can track the status of your product until it is delivered to the address provided.

It generally takes between 2 and 3 days, depending on the time you place your order.

If you’re a store or a distributor, you will receive an e-mail with more detailed information on the delivery date once payment of your order has been verified. When the order leaves our warehouse, you will receive another e-mail from the transport agency indicating the delivery date. Deliveries will be on working days from Monday to Friday.

Yes, go to the “Track your order” section at the bottom of this website.

Contact us here to solve your case.

If you want to process an incident of this type, contact us using our contact form or call our customer service department on (+34) 976 33 00 00.

All costs for returns are paid for by ALTUS for deliveries to Spain. Provided the product is damaged or faulty, or if you receive an incorrect item or exchange the size or product. In the case of voluntary returns, all administration fees will be payable by the customer and will be deducted when the returned product is refunded.

The period for any exchange by ALTUS is 14 calendar days as of receipt of your order.

You can consult the status of your order in the e-mail that includes the tracking number. If you have any doubts, contact us and we’ll help you solve them.

The carrier will contact you by text message or e-mail to arrange a second delivery date.

If you want to exchange a product of any kind, you must return it and place a new order containing the item or items you require.

Our Size Guide contains general information on Altus products.

To download the invoice for your order, first log in and then enter your customer profile (“Your Account” section) in your personal account. Once there, click on the “My Invoices” button at the bottom to download the invoice associated to your order.

Once you have received your order at home, you have 14 calendar days to arrange a return. If you are in time and want to return part or all of your order, you can arrange this online using our contact form. When we request collection, it is very important for the dismantled product to be placed back in its original packaging and with all its protection in place for the return.

Once you have received your order at home, you have 14 calendar days to arrange a return.

Partly. In the case of voluntary returns, you will be refunded the amount of the products you return, although no delivery costs will be refunded.

Once we have received the product in our warehouse and have checked that everything is OK, we will make the refund within 3 working days. This time may vary depending on whether there are bank holidays in between or on the conditions of your bank.

No, the refund will be made to the same method of payment used to make the purchase.

Great! We want to get to know you. For more information on our wholesale conditions for professionals in the sector, please contact us here.

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